Technical Support Analyst-Applications Team

Technical Support Analyst-Applications Team Des Moines, IA

Company:

Job Title:

Job Type:

Date Posted:

Location:

Salary:

Company:

The Weitz Company

Job Title:

Technical Support Analyst-Applications Team

Job Type:

Full-Time

Date Posted:

03/02/2020

Location:

Des Moines, IA

Salary:

$N/A

Company Description:

The Weitz Company

The Weitz Company is one of the oldest general contractors in the United States, specializing in Commercial and Industrial construction projects, supported by a best-in-class Supply Chain business segment. We have forged our reputation by constantly seeking new construction innovations and technology that provide our clients and employees with predictable, reliable, and collaborative services. Our commitment to delivering a top quality product has resulted in long-standing customer relationships and recognition by industry rankings as one of the top contractors in the United States.

Weitz views employees as our most valuable asset, and the key to the success of the Company. Employees enjoy the ability to build relationships, network and make an impact on our communities. We promise every employee competitive pay and benefits, a safe place to work, a career path supported by training and development opportunities, and a positive work environment. Employees are encourage to work hard, have fun and build strong relationships along the way!

Job Description:

he Weitz Company is one of the oldest general contractors in the United States, specializing in Commercial and Industrial construction projects, supported by a best-in-class Supply Chain business segment. We have forged our reputation by constantly seeking new construction innovations and technology that provide our clients and employees with predictable, reliable, and collaborative services. Our commitment to delivering a top quality product has resulted in long-standing customer relationships and recognition by industry rankings as one of the top contractors in the United States.

Weitz views employees as our most valuable asset, and the key to the success of the Company. Employees enjoy the ability to build relationships, network and make an impact on our communities. We promise every employee competitive pay and benefits, a safe place to work, a career path supported by training and development opportunities, and a positive work environment. Employees are encouraged to work hard, have fun and build strong relationships along the way!

We are seeking a Technical Support Analyst to work on our Applications Team in our Des Moines, IA Corporate office. Maintenance required after typical business hours will periodically be required.

The Technical Support Analyst will work alongside the Systems Analyst to monitor, modify and test various software systems. This role will apply understanding of business processes and application-related systems to ensure effective system usage and seamless integration across platforms, while also assisting with advanced support requests. Experience with analyzing business data, writing reports and computer programming is helpful.

Essential Job Duties and Responsibilities:

  • Provide advanced technical support for escalated issues; collaborate with selected vendors to resolve issues if necessary
  • Understand business processes and assigned systems (purpose, available features, interaction with other systems, etc.)
  • Monitor system logs, employee activity and system performance; identify and resolve system issues
  • Download, evaluate, test and deploy updates to maintain systems with minimal disruption of service; establish test environments and thoroughly monitor prior to deployment
  • Create and maintain process documentation, to include: hardware, software, licensing, configuration, vendor contacts, procedures, changes, disaster recovery planning and other related items
  • Demonstrate technical understanding of system functionality, components and use of diagnostic procedures
  • Maintain confidentiality; be attentive of social networking pitfalls where confidentiality could be leaked
  • Adhere to all company policies, standards, and procedures
  • Other duties and projects as assigned
  • Business travel will be required

Required Experience:

Experience: A minimum of three (3) years’ experience in an IT related field is required. Experience in a fast-paced business environment, exposure to LEAN principles and basic construction knowledge is desirable.

Qualifications:

Qualifications:
To perform the job successfully, an individual must be able to perform each previously stated duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and ability necessary to succeed in this role.

  • Education: An Associates’ Degree in an IT related field is preferred. A combination of technical training and certifications may be considered.
  • Experience: A minimum of three (3) years’ experience in an IT related field is required. Experience in a fast-paced business environment, exposure to LEAN principles and basic construction knowledge is desirable.
  • Skills: Organization, business acumen, time management, problem solving, effective communication, attention to detail, initiative, discretion with sensitive and confidential information, adaptability, and prioritization abilities are all necessary skills for this role.
  • Technology: Proficiency with operating systems and basic computer software programs such as Microsoft Word, PowerPoint, Excel and Outlook. Employee must have the ability to learn other specific software.

Visa sponsorship is not available for this position at this time.

 BUILD A BETTER WAY // The Company is an Equal Opportunity Employer. Qualified women, minorities, veterans, and individuals with disabilities are strongly encouraged to apply. The Company is a drug and alcohol free workplace.

Required Travel:

Business travel will be required.